Privacy Statement
We value your privacy and are committed to protecting any personal information collected through our software, websites, and related services. This Privacy Statement explains what data we collect, how it is used, and the choices available to you.
Information We Collect
Depending on how you interact with our software or services, we may collect:
- User‑provided information such as names, email addresses, or details submitted through forms, support requests, or account creation.
- Usage and diagnostic data that helps us improve performance, stability, and user experience. This may include device information, operating system details, error logs, and general interaction patterns.
- Technical data such as IP addresses, browser types, and system configurations when using our web‑based tools or APIs.
- Cookies or similar technologies to support essential functionality, analytics, and user preferences on our websites.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software and services
- Respond to support requests and communicate important updates
- Enhance performance, troubleshoot issues, and ensure reliability
- Develop new features and optimize user experience
- Maintain security, prevent misuse, and protect our systems
We only use your information for purposes that are relevant and necessary to deliver a high‑quality software experience.
Data Security
We take reasonable technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure. While no system is completely secure, we follow industry‑standard practices to protect your data throughout its lifecycle.
Sharing of Information
We do not sell or rent your personal information. We may share data only when necessary to:
- Work with trusted service providers who assist in hosting, analytics, or infrastructure
- Comply with legal obligations or respond to lawful requests
- Protect our rights, users, or systems from misuse or security threats
Any third‑party partners are required to handle your data responsibly and securely.
Your Choices & Control
You may:
- Request access to or deletion of your personal information
- Adjust cookie settings through your browser
- Opt out of non‑essential communications
- Contact us with questions about how your data is handled
We aim to provide transparency and control wherever possible.
SMS Messaging Privacy & Data Sharing
Richard M. Keen is committed to protecting your privacy. We collect your mobile number only to provide the services you have requested, such as security alerts and one-time passcodes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us via our contact form or by phone.
Updates to This Statement
We may update this Privacy Statement as our software evolves or legal requirements change. Any updates will be posted on this page.